Our Commitment to You | COVID-19
Tips to Watch Out for Stimulus Payment Scams
Recently the Internal Revenue Service (IRS) started to advise taxpayers to be wary of emails, phone calls, SMS (text messages), and social media posts around the upcoming stimulus payments, especially those that ask for money or sensitive information be provided in order to receive funds.
Tips to Help Avoid COVID-19 Related Scams
Cyber criminals are beginning to take advantage of opportunism to steal personal and financial information during this vulnerable time for many. We are seeing an increase of new iterations of common phishing and malware scams, where fraudsters may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Fraudsters may use phone calls and SMS (texts messages) to try to trick you as well.
Along with banks, fraudsters are also spoofing the World Health Organization (WHO), Centers for Disease Control and Prevention (CDC) or other similar medical, charitable and government organizations. These messages can be convincing, as cyber criminals often use professional “mirroring” that perfectly match the logo, website and email formats of legitimate organizations. If you do receive unsolicited phone calls, emails or text messages asking you to share personal, financial or account information, it is important to verify the request using an alternative method before taking any action. Locate the entity’s phone number from a trusted source, such as their secure website or the back of your credit or debit card, if the caller is saying they are from your bank.
Tips to avoid email scams:
As we monitor and learn more about the spread of Coronavirus in our communities, we want to let you know what University Bank is doing as a company to protect our customers and employees.
We are closely monitoring the daily developments and have raised awareness among employees on the best practices to prevent the spread of respiratory diseases, as outlined by the Centers for Disease Control and Prevention (CDC).
Updated Hours (as of March 19th, 2020)
For the safety of our customers and employees, our University Bank Branch will be open Monday through Friday from 9:00 a.m. to 5:00 p.m. We will be temporarily closed on Saturdays.
Are you set up with mobile and/or electronic banking?
We are encouraging customers to set up access to mobile check deposit and mobile banking applications. In the event of a mandatory or discretionary quarantine, we cannot guarantee that we will be able to keep our branch location open, but if you are set up on the mobile banking app we can still provide you with the services you may need during a mandatory quarantine.
Need help setting up your mobile banking?
Call (734) 741-5858 Or visit the app store… available here:
- Apple App Store: University Bank Mobile App – Personal Banking
- Google Play: University Bank Mobile App – Personal Banking
- Apple App Store: University Bank Mobile App – Business Banking
- Google Play: University Bank Mobile App – Business Banking
In addition to our mobile & electronic banking platforms we also have ATMs located in the community.
We are part of the AllPoint ATM Network, a surcharge free service to our customers, a list of their ATMs can be found here: http://www.allpointnetwork.com/locator.aspx
University Bank also has two additional locations available to banking customers.
Located on the Liberty St. side of Potbelly’s Sandwich Shop
300 S State St.
Ann Arbor, MI 48104
Located in the drive thru at Bear Claw Coffee Co.
2460 Washtenaw Avenue
Ann Arbor, MI 48104
What University Bank is Doing to Keep You Safe
As always,employees are still dedicated and ready to serve you as needed and are taking the following precautions to ensure our collective health and well-being:
- Wiping down and disinfecting work areas
- Applying the recommended social distancing of six feet from others to prevent person-to-person transmission
- Encouraging phone conversations or email communication over in person meetings
Protecting Our Employees
To protect employees, University Bank is taking the following measures:
- Cancelling non-essential business travel
- Utilizing technology for large group meetings
- Reinforcing good hygiene practices such as frequent hand washing
Join Us in Preventing the Spread of the Coronavirus
The CDC has released the following guidance:
- Learn about the signs and symptoms of COVID-19, which include fever, cough and difficulty breathing
- STAY HOME WHEN YOU ARE SICK, and individuals at risk of severe illness should consider staying at home to avoid others who are sick
- Regularly clean and disinfect frequently touched surfaces, such as doorknobs, cell phones and light switches
- Communicate and reinforce best practices for washing hands and covering coughs and sneezes
Thank you for being a loyal customer.
Our team is ready to assist any customer(s) that advises us they may be financially impacted by this virus/situation. It is also our intent to remain transparent, providing the latest information we have to provide. We are privileged to serve you and your community and look forward to seeing you soon.
Benjamin T. Kramer
Senior Vice President, Director of Community Banking