Customer Education & Information Center

UNIVERSITY BANK AND YOUR LOG-IN CREDENTIALS
University Bank will never call, email or otherwise contact you to request your access ID, password, or other log-in credentials for the online services we offer. If you receive such a request, do not provide any information. Contact us at (734) 741-5858 to report the incident.

Reporting Suspicious Activity

If you see suspicious activity on your account(s) or have received a suspicious call, text, email, letter or other similar contact regarding your relationship to University Bank, call (734) 741-5858.

Password Security Tips

  • Do not share your User IDs or Passwords with another person or provide them to others.
  •  Safeguard your User ID and Password information—never leave the information in an unsecured location.
  • Create a unique User ID and Password.  Do not use the same identifying information on multiple websites.
  • Create strong User IDs and Passwords. In other words, use upper case letter(s), lower case letter(s), number(s), and special character(s) (!@#$%^&*)

Website Security Tips

  • Monitor account activity. View account activity online on a regular basis and review periodic account statements (monthly and/or quarterly) and reconcile them to your personal records.
  • Log Off/Sign Out from a website; do not just close the page or “X” out.
  • Secure websites have a web address that includes an “s” (https rather than http). If this is lacking, the site is not genuine. Do not log in or conduct business on the site.
  • If a website displays a security monitor, verify it has the current date. If it does not, do not use the site; it may be a spoofed or hijacked website.
  • When completing financial transactions, verify encryption and other security methods are in place, protecting your account and personal information.

Computer / Network Security Tips

  • Use quality security monitoring software on your PC that includes anti-virus, anti-malware and firewall functions.
  • Use your PC’s security features such as individual Log-In accounts.
  • Keep PC operating system security up-to-date by applying patches and updates.
  • Password-protect your computer network (physical or wireless).

Public Wi-FI Connections

  • Many cafes, hotels and airports offer “free” Wi-Fi connectivity, but be mindful that this free access poses a greater risk for ID theft than when you are logged into your home or office connection.
  • Avoid logging into your online banking while on a Public Wi-FI.
  • Never input secured data (such as your credit card information) when on a public Wi-Fi.
  • To prevent possible hijacking of the website while using a Public Wi-Fi, use websites that encrypt data.
  • Use a VPN (Virtual Private Network) to encrypt transferred information.
  • Consider using a “paid” Wi-Fi card offered through a vendor such as Ameritech or Verizon.  These wireless cards provide an enhanced layer of security over public Wi-Fi usage.

Additional Information For Business Users

The new FFIEC Guidance takes note that business transactions, because of their frequency and dollar value, are inherently more risky than consumer transactions. The Guidance also notes the steep rise of online account takeovers and unauthorized online fund transfers related to business accounts in the last five years.
Recently, small- to medium-sized businesses have been primary targets as cyber criminals have recognized that the security controls they have in place are not as robust as that of larger businesses. Analysis indicates enhanced controls over administrative access and functions related to business accounts and layered security using multiple and independent controls would help to reduce these types of crime.

Enhanced controls for businesses:

  • Implement password, website, computer and network tips above to provide a starting point for this process.
  • Terminate the rights of former employees in a timely matter.
  • Establish dual control over individual access to online transactions.
  • Conduct employee background checks.
  • Segregate duties so no one person has too much access or control.

The web resource links below provide additional detailed information.

Web Resources

Learn more and do more to protect yourself online!

Avoiding Scams

Sticking to the Basics Can Go a Long Way

  • Think twice before opening attachments or clicking on links in unsolicited e-mails and text messages. These messages may install “malware” (malicious software) on your computer or cellphone.
  • Be on guard against counterfeit checks, cashier’s checks or money orders. Be especially leery if you get a check for more than the amount due and you’re instructed to return the difference by depositing the check and wiring the excess amount to the other party’s account or to an associate. If the check turns out to be counterfeit, you will be out the money regardless of whether you sent a check, wire or cash.
  • Look at your bank statements and credit card bills as soon as they arrive. Immediately report any discrepancy or anything suspicious, such as an unauthorized withdrawal or charge, to your financial institution.
  • Periodically review your credit reports and dispute any inaccurate information, which could indicate identity theft. You are entitled to a free copy from each of the nation’s three major credit bureaus every 12 months. To request a credit report, go to www.AnnualCreditReport.com or call toll-free 1-877-322-8228.

Recent scams and how to report scams

Scam Targets Corporations; LARA alerts Michigan businesses of scheme collecting $125 fee to prepare annual minutes

Contact: Mario Morrow 517-373-9280
Agency: Licensing and Regulatory Affairs

February 22, 2013 - Michigan Department of Licensing and Regulatory Affairs (LARA) Director Steve Arwood today warns Michigan corporations of a non-governmental entity called “Corporate Records Service” trying to collect a $125 fee to prepare corporate meeting minutes. The misleading compliance solicitation implies that Michigan requires corporations and limited liability companies to complete an Annual Minutes Form and is designed to look like an official document, but it is not.

“Michigan corporations are not required by law to file annual meeting minutes with LARA’s Corporations Division,” said Arwood. “Our corporation customers should disregard these deceptive notices as they are not from the State of Michigan.”

Michigan businesses are receiving an official-looking form called the “2013 Annual Minutes Form.” (See the attached sample document.) The form implies that the recipient is obligated to complete and return it with a fee payment for the preparation of corporate meeting minutes. The accompanying instructions for completing the form list a return address at 5859 West Saginaw Highway, #343, Lansing, MI, 48917-2460. In September 2012, LARA warned of a similar scam requesting $125 that involved a company with a similar name located at the same street address in Lansing.

“Unfortunately, these misleading mailings offering assistance for non-required services continue to go out and create confusion,” Arwood said. “To clarify, Michigan corporations are legally required to file annual reports or annual statements (not annual minutes) and may do so online directly to the State of Michigan.”

Michigan appears to be the latest state where corporations are being targeted to file annual minutes for a fee. Similar solicitation mailings have occurred in several other states including California, Colorado, Florida, Georgia, Indiana, Illinois, Massachusetts, and Texas where corporations have been victimized by such scams. These entities operate under identical or similar names and request payment fees ranging from $125, $150, $175 to $239 for the completion and submittal of an annual minutes statement.

The phony letters can look authentic. They may be addressed to the corporation, the resident agent, director or officers; cite a Michigan statute or a federal statute; and may appear to be issued by the Michigan Department of Licensing and Regulatory Affairs, Corporations, Securities, and Commercial Licensing Bureau, Corporations Division. If such notices are received, they are to be disregarded because they are neither issued by LARA nor any governmental agency.

Any Michigan corporation that receives a notice to have annual meeting minutes prepared and pay a fee to avoid dissolution of their corporation are advised to do the following:

  1. Keep the notice, mailing envelope, and return envelope.
  2. Contact the United States Postal Inspections Service to report mail fraud at: (877) 876-2455 or http://postalinspectors.uspis.gov/forms/MailFraudComplaint.aspx
  3. Or contact the Michigan Office of the Attorney General at P.O. Box 30212, Lansing, MI 48909.

Legitimate notices and mailings to Michigan corporations are issued from LARA’s Corporations Division and are mailed to the resident agent at the registered office address on record. When receiving any official-looking document, please review carefully and read the small print. If you are not sure, please contact the LARA Corporations Division at (517) 241-6470.

Customers with questions about their corporation, limited liability company or limited partnership are encouraged to use the Business Entity Search at www.michigan.gov/entitysearch to check their status. If an annual report or statement needs to be filed, customers may file online using www.michigan.gov/fileonline. Additional information is available on the Corporations Division website at www.michigan.gov/corporations or by calling the Corporations Division at (517) 241-6470.

To file an Internet crime complaint, Go to the IC3 website, a partnership of the FBI, the National White Collar Crime Center, and the Bureau of Justice:   http://www.ic3.gov

Scams and fraud and more tips to avoid being a victim

Go to the FBI website at: http://www.fbi.gov/scams-safety